Digital Delivery Policy

My Best Friend is operated by Oliva Ministry, LLC.

This policy describes digital products purchased through our Shopify store.

Digital Products Only

Our store's products are delivered electronically. No physical item will be shipped, and no shipping fees apply.

Receiving Your Purchase

After payment is confirmed, download links are provided through Shopify's digital-delivery system by email and on the order-confirmation and order-status pages.

Please enter an accurate email address at checkout. If you cannot find your download email, check your Spam or Junk folder.

Downloading and Saving Your Files

Save your purchased files to your device after downloading them.

Download access may be subject to limits stated with your product or download instructions. If you encounter a download-limit message or need help accessing a legitimate purchase, contact us.

Use downloaded materials according to the license stated in the product listing.

Download or Delivery Problems

If your link is missing or your file will not download or open, email hello@mybestfriend.kids with your order number and a description of the problem.

We will help restore access or provide a working file. If we cannot resolve the problem, our Refund Policy explains the available refund exceptions.

Refunds

Digital purchases are final, with exceptions for confirmed duplicate purchases, file or delivery problems we cannot resolve, and refunds or cancellations required by applicable law.

Please read our Refund Policy for full details. Nothing in this delivery policy limits your rights under applicable consumer law.