Refund Policy

My Best Friend is operated by Oliva Ministry, LLC.

All digital purchases are final.

Our products are delivered electronically. We do not accept returns or offer refunds for a change of mind. Exceptions apply only to confirmed duplicate purchases, file or delivery problems we cannot resolve, and refunds or cancellations required by applicable law.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, contact us. After confirming the duplicate purchase, we will refund the additional purchase.

Problems With Your Download

If your file is missing, damaged, incorrect, or will not download or open, please contact us. We will help restore access or provide a working file. If we cannot resolve the problem with the product or its delivery, we will refund the affected purchase.

How to Request Help

Email hello@mybestfriend.kids with your order number and a brief description of the issue.

Approved refunds will be issued to the original payment method.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer law, including any rights to cancellation, repair, replacement, or a refund.